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Pamhidzai Kujeke (Home Manager)

Tell us about the people you support?
I support six service users with mild, moderate and severe learning disabilities, challenging behaviour and mental health. One has epilepsy and tonic clonic seizures on a regular basis. Some of the service users have dual sensory impairment.

Did you always work in the care sector before coming to CMG?
I was just 16 and studying my GCSE’s when I began my career in care. I loved the social side of the job, spending time with elderly clients from my local old people’s home and helping them with their day-to-day lives. I felt like I was making a difference and decided my future was in caring.

By the time I graduated college, I knew I wanted to study special education. After completing my teaching course in 2001, I decided I wanted to work for a major care organisation. That is why I applied for a job as a support worker in CMG in 2003.

With the support of great managers and an encouraging learning and development team, I was able to work my way up to Home Manager. I believe I work for a major player in the care industry and CMG is always at the forefront of breaking trends and new initiatives that support people with mental health and learning disabilities to live a life that is fulfilling.

Tell us about your day to day workload?
Many of my duties revolve around monitoring overall standards of care and ensuring company policies and procedures are adhered to. I also meet regularly with representatives from the local authorities that we represent and work with them to achieve CQC outcomes.

I work closely with the Clinical Team as I support terminally ill service users so it is important that we share expertise and develop and review end of life plans.

I manage a staff team of 17, so I also get involved in a lot of HR issues such as recruitment, appraisals and supervisions as well as mentoring and coaching new managers. CMG provide excellent training so I am constantly updating and improving my own skills as well and using my experience to coach others which is really rewarding.

In CMG, those prepared to work hard and show genuine care for their service users will go far. Ten years into the care sector and I have no regrets. I have met many challenges especially when working with service users, who are coming to the end of their lives, but I love what I do, it is deeply satisfying.