John (Regional Director)
Working for CMG – John’s Story
Did you always work in the care sector before coming to CMG?
My background was retail and hospitality, but I found myself constantly chasing the carrot in terms of developing from middle management. This was having an effect on my personal life as I couldn’t seem to get the right work life balance.
I actually joined CMG as waking nights but had no experience or knowledge of the care sector. After my first three nights, it wasn’t really what I expected so I had a chat with the manager with the intention of leaving. However, she must have seen some good qualities as she encouraged me to stay.
I guess the rest is history I fell in love with the job and love the simple fact that I can make a difference to a person’s life instead of looking at bottom line profits and targets.
Tell us how you progressed from a Waking Nights Support Worker role to Regional Director? That is fantastic career progression!
I owe a lot to my manager Amanda, as she really encouraged me to progress. My managerial skills were transparent, I just needed to learn the job from the shop floor up if you like.
I was always keen to progress to have a more active role within the organisation and also to increase my earnings, although I must now add that the job satisfaction and work-life balance certainly outweigh my earnings in terms of what is now important to me.
Through hard work, support from my manager and CMG training, I soon became a Lead Support Worker. This then gave me the opportunity to look at becoming a PMCB instructor (prevention and management of challenging behaviour), where CMG also paid for me to complete my PTLLS level three as well as achieving diploma level three in Health and Social Care. This enabled me to train independently and really get out and about in terms of networking. That then led to me joining the PBS team (positive behaviour support) opening more avenues for me to explore.
I guess I was fortunate as the position of Deputy Manager came about and I was encouraged to apply for it and was successful. This then opened up more training opportunities for development (Deputy Manager development programme).
It was in 2012 that my manager Amanda was promoted to Regional Director which gave me the opportunity to apply for the Manager role. It was challenging and a definite learning curve but I was fully supported by my Regional Director and the CEO. As Manager of this service, I was able to achieve a CQC ‘outstanding’ rated service and then went on to achieve another CQC ‘outstanding’ rating at a further service that I managed.
In 2016, CMG advertised for a role of a floating/crisis manager to cover services that were rated as ‘requires improvements’ from CQC or were identified as being in crisis from an operational perspective. This opportunity seriously interested me. I believed through my years as a home manager and training provided I had the skills and knowledge to take the role on, and hoped this would give me more experience in working alongside a variety of Authorities and external professionals across the country.
I was successful and assigned to a difficult and complex service in terms of reputation that needed improvements in order to extend the service in line with registration guidelines. Six months later we achieved a rating of ‘good’ in all 5 areas.
At the end of the summer, a Regional Director position was made available due to the expansion within new developments in CMG. This was always a position that I strived to achieve within CMG as I felt I could make a real difference on a much larger scale. I was successfully appointed as Regional Director and I am now responsible for the operations of 8 services with more on their way.
Tell us about your day to day workload as a Regional Director?
Ok so ultimately I am responsible for the overall operational performance of services in my area and here are a few key performance indicators:
- Provision of support to service users
- Legal/ regulatory guidelines and legislation adhered to
- Financial performance
The role involves dropping in and out of services that need support, however, this now tends to be through the management of people and utilising some great tools and resources available, as well as being visible to all staff and service users on a regular basis.
I have to coordinate between my services and my line manager in terms of cascading information, liaise with various authorities whether that is for safeguarding or networking and work alongside many departments within CMG.
I also have to keep my skills and knowledge up to date as well as manage my time accordingly, which can be a challenge given the miles I drive as well as maintaining a personal life.
So yes the job is a challenging role but extremely rewarding and enjoyable as you just never know what each day will bring.