I know I have talked a lot recently in my blogs about our recent successes with CQC inspections, but this week I would like to acknowledge one of our managers, John Nicholson, who behind the scenes has been actively instrumental in some of these achievements. John’s story also demonstrates how someone can come into care with absolutely no experience and go on to achieve great things.
John joined CMG in June 2009 as a waking nights support worker with no experience in the care sector (he had a retail and hospitality background). The ‘rest is history’ as John would say. He fell in love with the job and loved making a difference to a person’s life instead of looking at bottom line profits and targets. Through hard work, support from his manager (Amanda Sharp, now one of CMG’s Regional Directors), CMG training and completion of his Health and Social Care Diploma, John became manager at Kings Road.
Whilst at Kings Road, John was involved in the roll out of the new regulatory inspection process from CQC. With a fantastic team behind him and a brilliant Deputy Manager (Sophie Hare, who is now the manager), Kings Road became CMG’s second service to receive a CQC ‘outstanding’ rating.
John then went on to manage a larger service, Chetwynd Road. Through identifying strengths within the team he made positive strides in driving the service forward. Chetwynd also had another excellent Deputy Manager in place (Lorraine Nash, now manager). Chetwynd has since gone on to receive CMG’s fourth ‘outstanding’ CQC rating.
Due to John’s continuing operational successes and his desire to seek new challenges and progress his career still further, we promoted him to Floating Manager in October last year, with a view to him providing management support to services which required additional help.
John has since done an excellent job of making improvements at our Cherry Tree service in Essex, which had previously been rated ‘requires improvement’ by CQC. Not only did John and his team dramatically reduce agency usage but they also made a real difference in the result of our recent CQC inspection. Cherry Tree is now rated ‘good’ in all 5 areas. My thanks to John, his staff team and Natalie, the manager at 57 Bury Road, for their contributions. I know John would also like me to thank his very understanding wife (also a lead support at Kings Road), whom he had to work 120 miles away from during this period.
There are always people in CMG who work extraordinarily hard behind the scenes, but I felt that John deserved special recognition. It just goes to show that anything is possible with the right skills, support and dedication. My thanks again to John and everyone else involved in the achievements made.
John can be seen in the photo below at the 2015 staff awards (in the purple tie)