Making pledges Drives Up Quality
In this week’s blog I would like to focus on the Driving Up Quality (DUQ) initiative. The government and leading organisations, like CMG, launched the DUQ Code in 2013 to set out 5 key standards for learning disability care. These include things like ‘focusing support on the person’ and ‘supporting the individual to lead a meaningful life.’ The launch of the Code followed the atrocities and abuse that was discovered at Winterbourne View.
The purpose of the Code is for provider companies to ‘self assess’ their organisations against the 5 areas by gaining feedback from relevant stakeholders ie. people they support, families, staff, external professionals etc about how their company is performing.
I think CMG has organised some really creative ways of gathering this feedback. In 2014 and 2015 we held company-wide self assessment days focusing more on points 4 and 5 of the Code around organisational culture. Rather than simply ask people to fill out forms, CMG wanted attendees to give their views in an open and engaging manner, via a series of creative, accessible and fun workshops. The feedback on what CMG could do better was then prioritised into key action points.
In 2016, we organised a series of ‘roadshows’ focusing on points 1-3 of the Code around supporting people to live meaningful lives. Members of CMG’s Clinical Team, Learning and Development Team and operational teams facilitated five ‘areas’ where attendees could get information, tools and ideas on five key themes identified as really important for the people we support.
These five areas are:
- Being out and about
- Being healthy
- Coping with emotions
We then had a ‘pledge tree’ where individuals were asked to hang a ‘pledge’ of what they would like to achieve in one or more of the 5 areas. We have had some fantastic achievements made as a result of these pledges. For example: L pledged to lose weight and has since joined a slimming club and lost 3 stone! A wanted to find a girlfriend and has since joined Heart Venture dating agency in Brighton. N wanted to ensure she asked for help when she experienced painful emotions and now her keyworker uses pictorial cards to support her to express herself.
We are now planning our activity for 2017 and will be running another series of roadshows, this time assessing ourselves around our company values.
More information on the 2014, 2015 and 2016 events, feedback and action plans can be found in CMG’s DUQ Reports.