First driving up quality road-show is a great success!

16 June 2016

Last week we held the first of our Driving Up Quality road-shows for the Surrey/London region at Imber Court in East Molesey. This was the first of 5 road-shows which will be held in different regions where CMG operates. The aim of the road-shows is to provide tools and advice to staff and people we support to assist them in driving up quality in their individual services. Families and external professionals are also invited to each of the events.

The Surrey/London event was a real success, with around 100 attendees and some great feedback received (see below). My thanks also, to the Contracts Manager from Hertfordshire who took part in the day.

We focussed on 5 key areas which we know are important in helping to enhance the lives of the people we support, as follows:

1/ Coping with Emotions
A variety of tools were used to support people to explore and express their emotions including an ‘emotional prescription’, an ‘emotions fan’ and a ‘keep calm poster’. Graham from one of our London services shared his experiences of dealing with strong emotions and strategies that he has used effectively to stop him from engaging in self-harming behaviours.

2/ Being Healthy
This session had a range of practical tools to give people information about being healthy. This included: a health quiz, the opportunity to make smoothies, tools to show the fat and sugar content of different foods, tools to measure peoples’ BMI and also a range of healthy recipes. Rachael from one of our Sutton services shared her experiences of losing 6 stone in weight.

3/ Relationships
This session established what people thought about friendships and relationships and the best ways to make and keep friends. Also how to stay safe with strangers (in the community and online), dating, stranger danger and CMG’s Come Dine with Me programme. Easy read material will be developed and circulated once all feedback has been received from each road-show.

4/ Being out and about
Discussions took place about what people do in their local communities, what places they would recommend to visit and what they would like to do but have not been able to and why. Drawings and bricks on a wall were used to symbolise and share this. Information on social inclusion and person centred planning were also discussed.

5/ Gaining Employment
Some of the people we support discussed their experiences of working. For example, Darren who is part of CMG’s community gardening project and Mark who facilitates Boccia sessions in our Hertfordshire services. Both discussed their experiences of applying for jobs, learning and developing new skills, the positives and negatives of working, taking on responsibilities, being paid and above all the feeling of achievement.

Staff and people we support then made ‘pledges’ in one or more of the 5 areas. These pledges were recorded by the facilitators and will be followed up by Regional Directors to see what results are achieved.

The next road-shows will take place as follows:

Sussex/South Coast July 19th
Essex/Norfolk September 20th
Hampshire October 13th
Wales November (tbc)

If you would like more information about these events, or would like to attend, please contact

“An excellent day with great information with different groups of people – service users, staff and family. The 5 areas covered gave a very comprehensive exposure to issues that matter.” Contracts Manager, Hertfordshire.

“Really good, gave service users a lot of information and made it personal to everyone.”
Staff member



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