Chetwynd Road in Portsmouth has become CMG’s fourth service to achieve an outstanding rating by CQC. It joins our Kings Road service in Hampshire, our Ridgeway service in Essex and our Avenue Road service in South Norwood.
We now have 95% of our services rated as either good or outstanding which is a great achievement. Without doubt, this success is very much down to our excellent managers and staff teams who work so hard to ensure the people we support are cared for in an appropriate way and given every opportunity to achieve their goals.
Not only do these ratings put CMG well ahead of the national average but we are now also the only major learning disability provider in England to achieve four outstanding ratings.
Many congratulations to everyone at Chetwynd Road. By way of celebration I presented a hamper of goodies to them this week.
Lorraine Nash, manager at Chetwynd commented:
“Chetwynd had been going through a difficult time and lacked morale, but in a short time the team came together for the needs of the tenants. With some encouragement and valuing of each other, motivation was boosted. The service is a large spirited house which requires organisation and routine. The team are very knowledgeable about the tenants which helps us to be responsive to their needs and make it a happy home.
One staff member suggested the morale has come from an enthusiastic management team who are happy to help in all aspects of the day. I am very passionate about both staff and tenants and I am fortunate to look forward to each day.”
CMG’s Welsh services are inspected by CSSIW. All CMG’s Welsh services currently have ‘no requirements’ for improvements.
I know that we have many CMG services who are working really hard to achieve an outstanding rating and I would like to thank them also.