Last week I visited eight services. My week started with meeting the parents of a young man who we support who had some concerns about the care he is receiving. I am going to meet them every month until the issues are resolved. We also had another situation last week where a couple of unfortnate silly mistakes were made by staff which led to a complaint from a parent. These kind of situations frustrate me enormously as attention to detail and always doing what you say you are going to do are extremely important values for me. We are trying hard to inculcate them in CMG. It seems that there is a laissez-faire attitude in care where sloppiness is seen as acceptable. You wouldn’t expect poor service in a restaurant and I’m determined that the same should apply in CMG. Having said that most of our services are very good and most families are very happy with the support their loved ones receive.
Because we really want to listen to families and work in partnership with them, we created the post of Relative Liaison Officer about a year ago. Helen Woods occupies that role and regularly talks to families if they have any issues or concerns, so please do contact her (firstname.lastname@example.org). Many CMG families know me personally as well and I’m always happy for them to contact me as well (email@example.com).
We are about to start delivering two care packages to young people with complex needs. One lives with his mother in Cardiff and the other lives in his own accommodation in Croydon. In both cases, we see it as extremely important that we develop a good relationship with those people’s families right from the start.
As working with families has been a theme in this blog, I would like this opportunity to remind CMG families and any other families of people with learning disabilities, that we will be holding our first ever family conference on Saturday March 14th, 10.30am-4pm, at Imber Court Sports and Social Club in East Molesey, Surrey. Keynote speakers include Andrea Sutcliffe, Chief Inspector of Adult Social Care, CQC and Vivian Cooper, Founder of the Challenging Behaviour Foundation. We will also be holding workshops on:
Positive Behaviour Support – promoting positive coping skills and reducing challenging behaviour
Best practice in supporting people on the autistic spectrum
Transparency and quality in CMG – how do you know what really goes on in services
The Mental Capacity Act
I do hope you can attend.